Group Account Director

Creative Production · Brooklyn, New York
Department Creative Production
Employment Type Full-Time
Minimum Experience Experienced

Account Director with Strategic Insight

thelab is looking for an Account/Strategy Director to lead client engagements centered around brand, digital marketing, social, and website development with a focus on working closely with creative and technical team. 

We are looking for a AD who can work between our client, their media agencies, and our internal creative group to plan and organize execution of the work. The ideal candidate would have experience producing, concepting, and delivering campaigns for digital display, paid social (Facebook, Instagram, and Pinterest), online video, as well as email marketing.  This role will need to have a strategic approach to building this new business, launching new products and working with a new team to set how the account with run. Experience working in QSR, restaurants/food space is ideal.  

We are looking for someone who is opinionated on approach to guide our client and internal team on what works and where our greatest opportunities lie. This role will work closely with a team of designers, animators, copywriters, and developers.  

About thelab

We are a creative production agency consisting of developers, designers, writers, animators, inventors, technologists, producers, retouchers, artists, photographers, musicians, and new-media strategists working collaboratively on projects as varied as we are. We solve creative problems as a multi disciplinary collective, and our unified goal is to make work for which both we and our clients can be fiercely proud. We rely on discipline, experimentation, perspective, and a good attitude as the key ingredients to a great creative product.

We will be

An awesome place for you to grow, in an environment that will support you. thelab is large enough to get an amazing variety of work, but small enough to be flexible in working with smaller brands and start-ups. We like to keep things interesting and have a few products of our own as well. You’ll work on a lot of different kinds of projects, and you’ll learn a lot along the way. You’ll do it with reasonable timelines, surrounded by friendly people who want to see you succeed. And you’ll generally finish your day with plenty of time left over to meet your friends for a drink - or grab one with your new team.


  • Build direct relationships and trust with local marketing teams, offering creative content production expertise and support
  • ‘Go-to’ person to receive and review all briefs
  • Direct liaison to track, control and advise on campaign planning
  • Understanding and advising upon the client's requirements at ideation stage
  • Brief and coordinate Client/thelab teams
  • Overall project delivery responsibility
  • Advise on the best practice executional process and methods
  • Immediate point of escalation for reservations/concerns/assurances
  • Identify opportunities to advance existing client relationship
  • Ensuring effective adherence to agreed SLAs, KPIs, processes, project planning, WIP reporting, QC processes etc.

To do this we feel they would need to have:

  • At least 7 year’s agency and/or production experience
  • An entrepreneurial attitude - driven by the will to succeed both personally and within the business, a self-starter
  • A thorough knowledge of producing a broad range of content 
  • Excellent communication skills, both verbal and written - The ideal candidate should be comfortable communicating (written and in presentations) with senior clients from all disciplines 
  • Commercially aware
  • Gets process and its’ importance
  • Comfortable working in a very fast-paced environment 
  • Ability to manage multiple clients, projects and the subsequent communications 
  • A keen eye for detail
  • Sociable, likable and willing to be part of a great team - ‘Be Good, be nice’
  • A natural problem solver and innovator that can find a solution or educated response to any client requirement or request
  • Impeccable attention to detail in your work, processes, presentations and written communication
  • A serious passion for the work you do and driven to continually learn and improve your knowledge
  • Experience in nurturing and leading teams
  • Ideally likes burritos

Salary dependent on experience.

Thank You

Your application was submitted successfully.

  • Location
    Brooklyn, New York
  • Department
    Creative Production
  • Employment Type
  • Minimum Experience